Microsoft 365 support for small business
Microsoft 365 set up properly, kept secure and fixed fast when something goes wrong.
Setup and migration · Licensing advice · Support from $89/hr
Common Microsoft 365 problems we fix
Paying for the wrong licences
Some people have more than they need. Others are missing the security features they should have.
Security left on default
Multi-factor authentication isn't switched on, and anyone with a stolen password can log in.
Messy files and shared drives
Nobody knows where the latest version lives, or who can see what.
Email problems
Shared mailboxes, calendars and phones that won't sync.
No backup
Deleted or encrypted data that can't be recovered when you need it.
Which Microsoft 365 plan does my business need?
| Plan | What you get | Best for |
|---|---|---|
| Business Basic | Email, Teams, OneDrive and web versions of the Office apps | Teams who work mostly in a browser or on mobile |
| Business Standard | Everything in Basic, plus desktop Word, Excel, Outlook and PowerPoint | Most office-based teams |
| Business Premium | Everything in Standard, plus advanced security and device management | Businesses that handle sensitive data or are working towards Essential Eight or SMB1001 |
Microsoft's business plans cover up to 300 users. We'll check what each person actually needs, so you're not paying for more than you use.
Our Microsoft 365 services
Setup and migration
We move your email, files and calendars from your old system, with as little disruption as possible.
Licensing advice
The right plan for each person, and no paying for features nobody uses.
Security setup
Multi-factor authentication, secure sign-in settings and email security against phishing.
Day-to-day admin
New users, shared mailboxes, Teams and SharePoint permissions, handled for you.
Backup and recovery
Independent backup, so a deleted mailbox or file isn't gone for good.
Does Microsoft back up my data?
Not in the way most people expect. Microsoft keeps the service running and protects its own systems. But if a file or mailbox is deleted, overwritten or encrypted by ransomware, you only have a limited time to get it back.
That's why we add independent backup.
| Who looks after it | What's covered |
|---|---|
| Microsoft | Keeping Microsoft 365 online and securing its data centres |
| SS NovaTech | Backing up your email and files, securing your accounts and sign-ins, and managing users and permissions |
How much does Microsoft 365 support cost?
Microsoft 365 support is billed at our standard rates, from $89 an hour, with no retainer. Migrations are quoted as a fixed-price project.
Frequently asked questions
Can you migrate us to Microsoft 365?
Yes. We move your email, files and calendars from your old system to Microsoft 365. Migrations are quoted as a fixed-price project, so you know the cost before we start.
Which Microsoft 365 plan is best for a small business?
Business Standard suits most office-based teams. Business Premium is the better choice if you handle sensitive data or are working towards Essential Eight or SMB1001, because it adds advanced security and device management.
Do you set up multi-factor authentication?
Yes. Multi-factor authentication is one of the first things we switch on, because it stops most attacks that rely on stolen passwords.
Is Microsoft 365 backed up automatically?
Not in the way most people expect. Deleted or encrypted data can only be recovered for a limited time, so we recommend independent backup for your email and files.
How much does Microsoft 365 support cost?
Support is billed at our standard hourly rates, from $89 an hour with no retainer. Migrations and larger setups are quoted as a fixed-price project.
Get Microsoft 365 working the way it should
Tell us how your team uses Microsoft 365 today. We'll show you what to fix first.
Microsoft 365 should make work easier. We'll make sure it does.