Contact SS NovaTech
Tell us what's going on and we'll reply within one business day.
Urgent? Call 03 9117 6991 · Critical issues answered in 30–60 minutes
Send us a message
We reply to every enquiry within one business day.
Get in touch directly
| Phone | 03 9117 6991 |
|---|---|
| [email protected] | |
| Office | Suite 312, 65 Victor Crescent, Narre Warren VIC 3805. Visitors welcome. |
| Hours | Monday to Friday, 9am to 5pm. After-hours phone support available. |
How fast will we respond?
Every request gets a priority, so urgent problems are always handled first.
| Priority | Target first response | Best way to reach us |
|---|---|---|
| Critical | 30 to 60 minutes | Call 03 9117 6991, then log a ticket |
| Medium | 2 to 4 business hours | Support portal or helpdesk email |
| Low | 1 business day | Support portal or helpdesk email |
| On-site and after-hours | Scheduled, or 2 to 4 hours if urgent | Call us to book. Urgent visits are approved by our service manager |
What happens after you get in touch?
We listen
Tell us how your business runs and what's not working.
We plan
We work out exactly what you need from an IT point of view.
You get a clear quote
Written scope and price before any work starts. No surprises.
We deliver
Our team does the work, with vendor support where it adds value.
You sign off
The job is finished when you're happy it's finished.
Frequently asked questions
How quickly will you respond to my enquiry?
We reply to every new enquiry within one business day. If you have a critical issue, such as a server down or a suspected cyber attack, call 03 9117 6991 for a response within 30 to 60 minutes.
Can I visit your office?
Yes. Our office is at Suite 312, 65 Victor Crescent, Narre Warren VIC 3805. Visitors are welcome Monday to Friday, 9am to 5pm.
Do you offer after-hours support?
Yes. After-hours phone support is available. After-hours and on-site work is charged at $189 an hour.
Which areas do you cover?
We're based in Narre Warren and provide on-site support across Berwick, Dandenong, Cranbourne, the City of Casey, Greater Melbourne and regional Victoria. Remote support is available wherever your team works.
How do I switch from my current IT provider?
Tell us what you have in place today. We'll review your current setup, then plan the handover with you step by step, so nothing gets missed along the way.